EXCHANGES AND RETURNS

As a company policy we do not provide refund & Exchange on any product once sold.

 If the product is damaged due to courier services, please inform us immediately on the day of the receipt of the product  by contact to us at +6012 211 9472 with order number, full name, address and  images & opening videos of the damaged product and our customer care team will contact you within 2-4 business days and will guide you through the process of exchanging the product.

We request you to please assist them if they ask you for further information or photographs to access your return request. Once you have contacted  us, we will send you details of the return address.

In case the order is canceled before shipment, the full amount including the shipping charge would be refunded via the same mode of payment.

Products that have been used or damaged will not be eligible for an exchange.

The cost for shipping the product back to us is to be borne by you. We will take care of the shipping when the corrected product is delivered to you.

TESHA reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, received damaged, or found to be used.

PLEASE NOTE: Items that are on sale or discounted, or purchased with a coupon or gift voucher are not eligible for returns, refund, or exchange. Please go through the size chart carefully for on-sale products.

Our images on the website are closest to how it looks in reality. Though, there are times when the camera lens cannot match the perspective of an eye and thus slight color alteration seen in the product is inevitable. As certain products and colors tend to look vaguely brighter in photos as the camera lens always highlights certain colors more.